Effective Date: August 20, 2026
Welcome to Vikrama Heritage. By accessing or using our website and purchasing our products, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website.
1. About Vikrama Heritage
Vikrama Heritage is a family-owned spice brand carrying forward a traditional legacy dating back to 1960. Through our website, we offer spices and related food products for purchase.
2. Website Usage
By using this website, you agree that:
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You will provide accurate and complete information when placing an order.
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You will use the website only for lawful purposes.
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You will not attempt to interfere with, damage, or gain unauthorized access to the website.
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You will not misuse any content, images, trademarks, or other intellectual property belonging to Vikrama Heritage.
We reserve the right to restrict or terminate access to the website if we believe these Terms & Conditions have been violated.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, ingredients, weights, and other information displayed on the website are accurate.
However, slight variations in product appearance, packaging, colour, or labelling may occur.
Product images are for representation purposes and may vary slightly from the actual product received.
4. Pricing
All product prices displayed on the website are subject to change without prior notice.
Applicable taxes, shipping charges, or other charges, where applicable, will be displayed during the checkout process.
In the event of an incorrect price due to a technical or human error, Vikrama Heritage reserves the right to cancel the affected order and issue an appropriate refund.
5. Orders & Acceptance
Placing an order on our website constitutes a request to purchase the selected products.
An order will be considered accepted once we confirm the order and/or initiate processing.
We reserve the right to cancel or decline an order in situations including, but not limited to:
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Product unavailability
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Incorrect pricing or product information
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Suspected fraudulent activity
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Incomplete or incorrect customer information
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Delivery limitations
If an order is cancelled after payment has been received, the applicable amount will be refunded through the original payment method or another appropriate method.
6. Payment
Payments may be made using the payment methods available on our website at checkout.
All online payments are processed through third-party payment service providers. Vikrama Heritage does not directly store your complete card or banking credentials.
You agree to provide valid and accurate payment information when placing an order.
7. Shipping & Delivery
We aim to dispatch and deliver orders within the estimated timelines communicated on our website or during checkout.
Delivery timelines may vary depending on the delivery location, courier availability, weather conditions, public holidays, unforeseen circumstances, or other factors beyond our control.
For detailed information regarding delivery, please refer to our Shipping & Delivery Policy.
8. Returns, Refunds & Cancellations
Returns, refunds, and order cancellations are governed by our Return & Refund Policy and Cancellation Policy.
As our products are food and spice products, certain restrictions may apply to returns of opened, used, or damaged products due to hygiene and food-safety considerations.
Customers should review the applicable policy before placing an order.
9. Food Products & Usage
Vikrama Heritage products are intended for consumption as food products and should be used according to their intended purpose.
Customers are responsible for checking the product packaging, ingredient information, allergen information, and applicable instructions before consumption.
If you have a known food allergy or dietary restriction, please review the product information carefully before purchasing or consuming the product.
10. Intellectual Property
All content available on the Vikrama Heritage website, including:
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Brand name and logo
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Product photographs
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Text and copy
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Graphics and designs
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Videos
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Website layout
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Original artwork
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Other creative materials
is owned by or licensed to Vikrama Heritage and is protected under applicable intellectual property laws.
You may not reproduce, copy, modify, distribute, sell, or commercially use our content without prior written permission.
11. Third-Party Services & Links
Our website may use third-party services such as payment gateways, shipping providers, analytics tools, and other technology services.
We may also provide links to third-party websites. Vikrama Heritage is not responsible for the content, availability, security, or practices of third-party websites or services.
12. Limitation of Liability
To the extent permitted by applicable law, Vikrama Heritage will not be responsible for losses or damages arising from:
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Temporary website unavailability
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Delays caused by third-party service providers
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Incorrect information provided by customers
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Events beyond our reasonable control
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Improper storage, handling, or use of products after delivery
Nothing in these Terms is intended to exclude any liability that cannot legally be excluded under applicable law.
13. Force Majeure
Vikrama Heritage will not be held responsible for delays or failure to perform its obligations caused by circumstances beyond reasonable control, including natural disasters, extreme weather, strikes, government restrictions, transportation disruptions, technical failures, or other unforeseen events.
14. Changes to These Terms
We may update or modify these Terms & Conditions from time to time.
Any changes will be published on this page with an updated effective date. Continued use of the website after such changes constitutes acceptance of the updated Terms.
15. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes arising in connection with these Terms or your use of the website shall be subject to the applicable courts and jurisdiction.
16. Contact Us
For questions regarding these Terms & Conditions, please contact us:
Vikrama Heritage
Email: vikramaheritage1960@gmail.com
Phone: +91 72370 64427
Address: Sarai Biru Chauraha, Kerakat, Jaunpur, Uttar Pradesh – 222142